FREQUENTLY ASKED QUESTIONS
Here are some frequently asked questions to help you with your purchase. If you're still needing assistance, please do not hesitate to get in touch on firstname.lastname@example.org
Q: When are the tickets available for purchase for the 2019 NZ House & Garden Tours?
Tickets will go on sale on Tuesday 16 October 2018
Q: I'd like to know the addresses of each of the houses, when will I find this information out?
You will receive maps and street addresses of each of the houses 2 weeks prior to the Tour date, when your official tickets are issued.
This will allow adequate time to plan your day and is to protect the privacy of the homeowners.
Q: I am wanting to buy a two-ticket Earlybird Bundle, but unsure who the subscription will go to when filling in the booking form.
When registering you will be required to provide your personal information, including a postal address. In the first instance, this is where the subscription will be sent. However, if the subscription is a gift or for someone else, there will be an additional section further down for you to indicate where and to whom the subscription is to be sent to.
Q: I was busy buying my tickets and got all the way through to the payment details, but something happened and I wasn’t able to complete my booking. What do I do now?
If your payment transaction was not processed, you will need to register again. If you’re unsure, please email us with a daytime contact number and we’ll call you to assist with processing your payment.
Please note: Your booking will not be confirmed until your payment has been received. You will receive a payment confirmation emailed to you if your booking has been successful.
Q: I’m not sure how many tickets I’m needing, but don’t want to miss out on the Earlybird Bundle.
That’s no problem. You will still be able to purchase a discounted subscription. From December, this will be available in the “Add-ons” section, and offered at the same discount as the bundles.
Q: I/my friend is no longer able to go and I’d like to change the name of one of the ticket-holders.
That's fine, provided it’s before official tickets have been issued - two weeks prior to the tour date. Please email us to advise any name changes and await our confirmation of this change. Please provide the name you’re changing it from and all details for the name you’re changing it to (first name, last name, email address).
Please note: Security checks will be done at your starting house so the name on the ticket must match the ticket-holder.
Q: My friends and I want to start at the same starting house.
To ensure you are allocated the same starting house as your friends, we recommend you do one group booking. When registering, you will be able to select one starting house for the group.
If registering separately, be sure to select the same starting house as your friend.
Please note: Starting houses are allocated at random and no addresses are provided until you receive your official tickets. To avoid congestion, you must start at the house you have been allocated on your ticket. If you arrive at a different starting house than specified on your ticket, you will be turned away.
Q: I would like to change my starting house.
Please email us with all your details and advise us which tour you have booked for and which starting house you would like.
Please note: There are limited quantities per house. If your requested starting house number is not available, we will let you know or a random number will be allocated. No changes to starting homes will be done after official tickets are issued.
Q: What is the process for registration on the day?
To begin your tour day, head to your starting house allocated on your ticket. Here you will be required to show a photo ID (passport, drivers licence etc.), which must match the name on your ticket. You will then receive your wristband, allowing you to enter the homes for the rest of the day. You will also receive a shoe bag and your House Tours Handbook detailing everything you need to know about the houses you’ll be visiting, maps, what’s happening at the House Tour Hub, information about our popular sponsor competition, and more.
Q: What time does the tour start?
The tour runs from 10:00am to 4:00pm. Last entry permitted to the houses will be at 3:45pm.
Q: Can I wear shoes in the houses?
No. We want to ensure that there is no damage done to the houses, so a strict no shoes policy will be enforced - only socks or bare feet. Shoe bags will be provided to everyone on the day. We recommend you wear comfy shoes that you can easily slip on and off.
Q: Will there be wheelchair access?
Unfortunately, we cannot guarantee wheelchair access to all of the homes on the Tour.
Q: Can I bring children on the tour? What about pets?
Unfortunately, no children (under the age of 16) are permitted to attend the NZ House & Garden House Tour. Please note, this also applies for pets.
Q: Will there be bathrooms available to use on the tour?
There will be bathrooms located at the Hub for you to use. We will also mark any public bathrooms on the tour maps, which can be used throughout the day.
Please note that all bathrooms in the homes are unavailable for tour goers to use.
Q: Can I consume food and drink in the homes?
Food and beverage consumption is strictly prohibited inside the homes out of respect for the homeowners. However, please come along to the House Tours Hub for food and refreshments. For your convenience, there is a pre-paid lunch option on some of our tours, so look out for this in the “Add-ons” section when registering. Save time and avoid possible queues by getting organised early.